how to find what post office has my package

How Does The USPS Tracking Organisation Piece of work?

USPS packages are tracked by number. Tracking numbers are automatically assigned when a aircraft label is created. The barcode on the shipping label is scanned to track the packet as information technology moves through the USPS system and upwardly to the concluding delivery (or attempted commitment).

Automatic Processing Equipment Takes Intendance Of The Initial Tracking

Before your packet reaches your local post office, all the tracking scan events are created by USPS automated processing and sorting equipment. The exception to this is if a third political party, a Shipping Partner, provides scan information while the package is in their system prior to them delivering information technology to a USPS facility. One time the parcel finally reaches your local post office near of the remaining scans are washed by handheld Mobile Delivery Devices (MDDs).

Manual Scans Track The "Final Mile" Deliveries

In 2002, the USPS implemented the Managed Service Points (MSP) program to browse barcodes at the delivery unit (your local post role) and on specific points along your postal carrier's line of travel, including Stop The Clock (STC) scans, which are when a package is delivered (or when commitment is attempted). IMDs (Intelligent Mail Devices) scanned tracking barcodes. This information was used both as a means of measuring post efficiency and providing customers with a ways of tracking their packages.

In 2013, USPS began rolling out MDDs, which are Mobile Delivery Devices that capture GPS locations along the postal carrier's road, equally well equally the delivery GPS location when a tracking barcode is scanned equally "Delivered". The devices they used prior to this didn't include GPS. The scans performed by MDDs are submitted to the USPS Regional Intelligent Mail Server (RIMS) network. GPS coordinates can typically track within 10 meters of a location. Of course, all this is dependent on the browse occurring at the delivery location.

Many locations are still using the older IMDs, which do not provide GPS tracking location.

Recipients Can Rail The Shipping Progress Of Their Package

Using the tracking number that was generated when the shipping label was created, people tin monitor the progress of their package every bit information technology moves through the USPS organization. Packages can be tracked online or text updates can be requested.

USPS provides Product Tracking & Reporting (PTR) scan events as mail is processed through their system. The scripted scan events provide a brief description of the package's condition at the time of the scan.

You see can a full list of all the tracking scan status messages every bit well as descriptions of each message by visiting our USPS Tracking Condition Scan Lawmaking Events List page.

The Tracking System Isn't Perfect

Package tracking at the local commitment level isn't perfect considering it relies on network connectivity and user familiarity and compliance with USPS policies, amidst other things. Scans might non occur at the delivery location if the device is having problems. When device malfunctions occur, postal workers have to enter the data manually. Scans uploads might exist delayed and GPS coordinates are missed if there are network connectivity issues or satellite point obstructions (mountains, alpine buildings, etc) which preclude scanned data from reaching the Regional Intelligent Mail Server (RIMS) network. Rain can too interfere with the MDD's laser scanner'south ability to read the tracking barcode.

The USPS Inspector General performed an audit in 2019 and found that a fairly small-scale percent of Cease The Clock scans (when a bundle was marked as delivered) occurred at the post office rather than at the actual delivery location. That ways some packages were pre-scanned equally delivered before they even left the postal service role for delivery. (Encounter Improper Scans beneath)

How Do I Runway My USPS Packet?

There are plenty of ways to track your USPS parcel as it is scanned through the organisation. Here are three ways to get the information direct from USPS. You can too check tracking through your order link from nigh online retailers and eBay. Additionally, in that location are several apps available to provide tracking for most commercial delivery services.

Text Tracking

Send a text to 28777 (2USPS) with your tracking number followed past the keyword AA (which stands for All Activity) (eastward.chiliad., 9205512345678912345678 AA). The keyword is optional. For a list of all twenty of the keyword options, visit USPS. No account sign-up required for text messages.

Check Your Tracking Number Online

You can enter your tracking number online directly through the USPS website here. No account sign-upwardly is required using the online organisation.

Rails Your Package Using the USPS Mobile app

Track your package on your phone using the USPS Mobile app.

Sign Up For Informed Commitment(!)

Informed Delivery is a complimentary service that permit's you preview your incoming mail service and packages that are processed through USPS's automated processing equipment. This service can be accessed on your phone, reckoner, or app. More about signing up for USPS Informed Delivery is available here.

Every bit you lot get farther downward this folio, you volition sympathise why we recommend y'all sign upward for this pick for all your future post and packages. The USPS now takes photos of many of the mailings and packages equally they are initially processed. With Informed Commitment, you tin run into what should be headed your way, even mail service you lot weren't expecting. It's a really good way of tracking what should be arriving soon, and identifying what is running late or didn't come up at all.

What Does Information technology Mean When USPS Tracking Hasn't Been Updated For A Few Days?

In that location are a few instances where USPS might not even have your package yet. If your package'south tracking data says "Shipping Label Created" or "Pre-Shipment Info Sent USPS Awaits Item", that means the sender printed out a shipping characterization but the package hasn't yet been received by USPS or a shipping partner.

Check the tracking information to brand sure your package isn't at a shipping partner facility

USPS isn't in possession of your package however if your tracking information says "Picked Up By Shipping Partner, USPS Awaiting Item", "Arrived Aircraft Partner Facility, USPS Awaiting Item", or "Departed Aircraft Partner Facility, USPS Awaiting Detail".

Shipping Partners are not part of USPS, simply they can perform tracking scans on packages they receive or pick upwardly from sellers that they volition eventually deliver to USPS. Shipping Partners are like a parcel delivery middleman. They get a special discounted postage rate from USPS because they pre-sort a minimum of 50 or more packages and deliver them in bulk to the USPS hubs that are closest to each package's concluding destination.

If your tracking information says that the package is with a shipping partner, the Shipping Partner will get it to USPS in one case they have at least fifty packages to drop off. Shipping Partners provide logistical services to sellers at USPS'southward discounted Package Select rates, and try to go packages out to USPS as quickly as possible, only it'south non uncommon (particularly during the holidays) to meet it accept two-8 days before packages are handed off to USPS.

If your bundle tracking status says your packet is with a Shipping Partner, you tin can observe out ways to figure out which ane has your package and can read more than well-nigh that here.

If your bundle is in USPS's possession

USPS provides Production Tracking & Reporting (PTR) scan events as mail is processed throughout their arrangement. Not every unmarried scan is listed in your tracking condition, just the scans that are classified as "external".

Depending on how far your package travels, information technology may start by being dropped off at a mail office, then get onto a sorting facility near the sender, then travel by truck or plane to some other sorting facility (close to its destination), and lastly to your local post office, and and then caput out with your postal carrier for concluding delivery.

If your USPS tracking is not updating even those the tracking status message shows that information technology is in USPS's possession, this could exist due to a variety of issues. We'll include some of the nigh common reasons and then go into more detail below.

Common Reasons Your Package Tracking Condition Has Not Updated

The package is in transit, so there's nothing to report until it gets to its next location.
The packet is waiting to exist loaded, unloaded, processed and/or sorted.
Your local mail service role or postal carrier didn't scan the package or at that place was a trouble with the scanning equipment or signal.
There's a trouble scanning the characterization or barcode.

Is Your USPS Bundle Stuck In Transit?

In one case a bundle has "Departed USPS Facility", it's not uncommon for there to be a lapse in tracking updates while a parcel is "In Transit". "In Transit" is a status that usually is applied when a parcel has not had a scan in xviii hours. That'southward the period where your package is on a truck or in a plane while it's on its way to either another USPS Facility or to your local postal service office. It could exist on a loading bay waiting to be loaded, or waiting to be processed later existence unloaded. How far your package has to travel, traffic conditions, or atmospheric condition can impact the "In Transit" time. USPS doesn't scan packages while they are "In Transit" or waiting to be loaded, unloaded, or processed, and then at that place'due south zero to study. The exception to this is if your package is in transit status and there is a severe weather event, in which tracking might indicate "Weather Filibuster".

Have There Been No USPS Tracking Updates After "Arrival At Unit of measurement"?

The tracking scan result "Arrival At Unit" ways your package has arrived at your local post office. It should be sorted adequately apace by the clerks at the postal service office, and marked every bit "Out For Delivery" past the next business concern day. If yous oasis't seen an update to your package's status, you lot can contact your local mail service role to see if at that place'south an issue.

Does Your USPS Tracking Say Out For Delivery But You Still Haven't Received It?

Once a package has been scanned every bit "Out For Delivery", it should mean that your package has left your local post role and is on a postal carrier's truck on road for delivery that day. The USPS website says that all deliveries should exist made past 5pm, simply it'due south not uncommon for the expected time to be every bit tardily equally 8pm (or even later in farthermost cases).

A few things can impact what time your packet will arrive. Traffic, local conditions atmospheric condition, staffing changes (vacations, sick, etc), route changes, etc. If in that location'southward a loftier volume of deliveries a unlike mail carrier might exist sent out to deliver those packages in add-on to the regular mail service delivery by your normal postal service carrier. That second postal carrier might go far hours after your regular mail service was already delivered.

If your packet was marked as "Out For Delivery" but wasn't delivered that day and was instead returned to the post office or in that location was a problem with the commitment, your mail carrier or local post office is supposed to re-scan the packet with a new status indicating why. But that doesn't e'er happen.

If you haven't received your package past the following solar day, y'all tin can contact your local post part to follow up.

Less Common Reasons Your Bundle Tracking Is Non Updated

The parcel label and/or barcode is missing or illegible.
The postal carrier (or RCA/CCA) didn't scan the barcode after attempting delivery.
The parcel was damaged during processing/sorting.
The package concluded up in USPS Mail Recovery Center.

What Can I Do If USPS Tracking Says My Package Was Delivered But I Didn't Receive Information technology?

In this scenario, there are a few things that could take happened.

The package volition still perchance be delivered soon, however the postal worker, their supervisor, or their substitute (CCA) improperly scanned the package as delivered before reaching your residence. (See Improper Scans below)
Delivery was attempted but failed due to issues, and the scan has not updated.
Your bundle was delivered to the wrong address.
The parcel was labeled to the wrong accost.
Your delivered package was stolen from your residence.
The package was lost while out for delivery, and was improperly scanned as delivered before reaching your residence.

When a postal carrier scans a package as "Delivered" on the MMD device, the software also attaches the GPS coordinates of the location. If you didn't receive the package, you should call your local post office or submit a Missing Mail request as soon every bit possible to verify that it was actually delivered to your accost and/or identify to which accost it was delivered.

If delivery was attempted but failed, the postal carrier is supposed to update the tracking condition with the reason commitment failed. Contact your local post office for more than information.

If your package was delivered to the wrong address, your mail role tin use the GPS information and should recall the package and return it to you.

If the postal service office confirms that GPS coordinates show the package was delivered to your address, there is a possibility your package was stolen. Depending on the value of the contents and whether insurance was purchased, y'all may be able to file a claim.

In the prototype beneath, the USPS tracking information initially indicated the package was delivered; however, they delivered it to the wrong address. On online Missing Mail request was filed by the intended recipient the following morning. The postal service role retrieved the package from the wrong address and delivered information technology the following afternoon. Oddly, the USPS tracking information didn't update the external delivery date; It did prove that a claim had been filed but it all the same showed the package as having been delivered the previous day. And, the package was delivered to the mailbox, not the porch. Interestingly enough, the research information only appeared on eBay's tracking information but was non displayed on the USPS tracking website.

Usps Missing Mail Report Status

eBay Tracking

Usps Missing Mail Report Tracking

USPS Online Tracking

When Does USPS Consider My Package Missing?

If your bundle has not been scanned as "Delivered" and it has been more than 5 days since your priority package was mailed or xiv days for regular mail service since your parcel was mailed , you lot tin can file a Missing Post asking with USPS. The USPS says that most mail is delivered inside 2 to nine days of mailing, and then it might be a good idea to wait until twenty-four hours eight or 9 before submitting a Missing Post asking.

What Tin can I Do If My USPS Package Is Lost?

If you suspect your mail is lost and it has been more than five – ix days since it was first scanned into the arrangement, immediately file a Missing Post merits. No harm, no foul if your package still arrives at a after date. But if it is in fact missing, you lot will want USPS to brainstorm tracking information technology downwards as soon as possible or at the very minimum at least start the process.

Mail that can't be delivered for what ever reason besides as items that randomly end up in postal drop off boxes (wallets, purses, batteries, phones, keys, etc) are sent to the USPS Mail Recovery Middle (MRC – their version of lost and found), formerly known as the "Dead Alphabetic character Office". In 2014, the MRC processed 88 million items. That's a lot, but it also includes undeliverable junk post, trash, etc. The total of items that were processed as having a value of $25 or more brought that number down to 12 1000000 (thirteen% of full items received). A 2014 study showed that 21% of processed items (3% of total items) ended up being returned to customers as a upshot of research requests.

MRC'southward full general policy (depending on how the particular was mailed) is to catalog and store whatsoever items that can't be delivered and take a value of $25 or more. Loose items can exist tending of within a mean solar day; run across this list for a breakdown. They'll shop the remaining items from thirty to 120 days. Afterward that, if it has any value and does not contain any personally identifying information, it is sent to a contractor for public sale. From 2012 to 2014, the MRC auctions generated $11 million dollars in revenue.

The MRC is supposed to procedure items within 7 days of receipt, just it has taken as long as ii months.

Improper Tracking Scans

People make mistakes. We're only human. And postal carriers are no different.

Improper scans are parcel scans that were performed outside of USPS's policies regarding how and when packages are to be scanned. It's important to note that improper scans represent on a tiny fraction of the billions of proper scans performed.

Improper scans don't necessarily mean a postal carrier was intentionally acting improperly. Information technology could be a new carrier assistant not familiar with protocol (someone picking up the route when the primary is on exit, holiday, etc), the carrier was interim at the direction of their supervisor. MDD malfunction contributed to carriers waiting until they returned to the post role to update a bundle's status, rather than entering the information into the MDD using manual mode.

There were noted instances in the USPS Inspector General's audits noted that delivery unit employees performed scans in order to clear out the EOD (Finish Of Twenty-four hour period) study. Supervisors didn't update package delay data for mail brought back to the mail service office.

How To Contact USPS

Online: via their form here

By phone: 1-800-ASK-USPS (1-800-275-8777)

Their current hours of operations (11/2020)

Monday – Friday eight AM – eight:30 PM ET
Saturday 8 AM – 6 PM ET

Sources

https://virtually.usps.com/strategic-planning/cs02/2f3.htm
https://www.uspsoig.gov/sites/default/files/document-library-files/2020/20-102-R20.pdf
https://world wide web.uspsoig.gov/sites/default/files/document-library-files/2017/DR-AR-18-001.pdf
https://www.reddit.com/r/USPS/comments/5ic8eq/item_in_transit_click_here_first/
https://www.uspsoig.gov/sites/default/files/document-library-files/2015/MS-AR-16-001.pdf
https://www.uspsoig.gov/sites/default/files/document-library-files/2020/19-040-R20.pdf

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